Questions about your order or products featured online?
Email email@example.com or call (646) 838 5221 for customer service.
International Shipping is temporarily unavailable. We apologize for the inconvenience. Please reach out to firstname.lastname@example.org with any questions.
What's my size? You can find our fit guide here: apieceapart.com/fit-guide. Please reach out with any specific questions regarding garment measurements or fit.
Can I modify or cancel my order after I submit it? You may reach out to email@example.com with your order number if you need to modify your order. We are unable to make any changes to an order (ex: shipping address, order items, shipping method, cancellations) once it has begun processing.
Please note orders can not be canceled once our warehouse has begun processing the order and will instead be refunded after the order has been shipped back to our warehouse and the item(s) has been processed back to inventory.
What payment methods do you accept? Visa, MasterCard, Discover, Amex. You may also checkout using Paypal Express Checkout, Apple Pay, Google Pay, Amazon Pay, Shop Pay.
Which items are FINAL SALE? Our FINAL SALE merchandise is marked with a red price and found under our ‘sale’ tab: https://www.apieceapart.com/shop/sale. No exchanges or returns will be accepted on FINAL SALE items – no exceptions.
What is your policy on discounts, price adjustment, and price matching? Only one discount code may be applied per order. Items purchased with a discount code or on promotion will retain their discounted value for the first even exchange for size and/or color only . Any exchanges not for size and/or color will not retain the original discount. Any subsequent exchanges after the first exchange will not retain the original discount. We do not offer price adjustments on past purchases or price matching.
SHOPPING WITH US IN PERSON
How can I shop Apiece Apart in person? You may shop our pieces in person by visiting one of our retailers listed here: https://www.apieceapart.com/stockists
Do you ship internationally? We have temporarily paused our international shipping service. Please email firstname.lastname@example.org to sign up for an alert when we resume international shipping Summer 2023.
At this time we are shipping to the contiguous US, Alaska, and Hawaii only. Domestic orders require a verified U.S. billing address. We are unable to ship to PO Boxes, military addresses, or freight forwarder addresses. APIECE APART reserves the right to cancel orders that do not meet these conditions.
SHIPPING FEES AND DELIVERY TIMING
How much is shipping? Domestic USA shipping is free for all orders $200+ and $9.00 for orders under $200 via Fedex Ground. To upgrade your shipping method from Ground to 2-day ($45 fee), please reach out via email with your order number as soon as you place your order.
When will I receive my order? Orders are processed within 3 business days. After your order is processed and shipped, your order will arrive within 3-10 business days. Customers in the New York area typically receive their order within 48 hours of shipment as we ship from New Jersey. All orders are shipped via FedEx Ground on business days (Monday to Friday) excluding holidays. We do not process or ship orders on weekends or holidays.
APIECE APART is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you have received tracking information for your order please follow up with the shipping carrier FedEx for inquiries on shipping delays.
Each order is subject to product availability. Our customer service team will reach out to you in the event of item unavailability and issue a full refund for that item.
Do you have expedited shipping available? To upgrade your shipping method from Ground to 2-day, please reach out via email with your order number as soon as you place your order. There is a $45 charge for 2-day shipping. Please note may not be able to add 2-day shipping depending on when the order is placed and/or the order’s status. Adding 2-day shipping to your order will expedite the shipping timeline but not the order processing time.
How do I proceed if my package was lost or stolen?APIECE APART is not held responsible for any lost or stolen packages. Please reach out to APIECE APART in the event your order cannot be located and we will file a FedEx claim on your behalf. Please note that these claims can take up to 20 days to process.
RETURNS AND EXCHANGES
What is your return policy?Returns are eligible for a full refund within 30 days of the order’s ship date. Items must be returned unworn, unwashed, and have the original tags on the garment. Please note all sale merchandise is FINAL SALE. No exchanges or returns will be accepted on FINAL SALE items – no exceptions.
How can I start a return or exchange? You may initiate a return or exchange for the eligible item(s) and share your feedback in our Return Portal: returns.apieceapart.com. Please reach out to email@example.com if you are experiencing any issues in the return portal.
When will I receive my refund? After your return package has been received and processed at our warehouse (7-10 business days), your refund will be issued. You will receive a refund confirmation email when the refund is issued and the funds will credit your account within 7-10 business days.
Didn’t find the answer your question? For assistance with ordering or questions please email firstname.lastname@example.org or call (636) 838 - 5221. Our customer care hours are Monday-Friday 10am-5pm EST. We aim to get back in touch as soon as possible and ask that you allow 24-48 hours for a response.