Questions about your order or products featured online?
Email email@example.com or call (646) 838 5221 for customer service.
Once your credit card is authorized, you will receive a confirmation email from us. Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days.
All orders received after 2pm EST will be processed the following day, this is inclusive of overnight orders. Weekend delivery is not available.
Please be sure to double check your billing and shipping address when placing an order. Apiece Apart is unable to reroute packages.
All orders are shipped by Fedex on business days (Monday to Friday) excluding holidays. Weekend delivery is not available.
Domestic orders require a verified U.S. billing address, we are unable to ship to PO Box and military addresses, and we do not ship to freight forwarder addresses. Apiece Apart reserves the right to cancel orders that do not meet these conditions.
Apiece Apart is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Lost or Stolen Packages: APIECE APART will file a FedEx claim on your behalf. Please note that these claims can take up to 20 days to process. APIECE APART is not responsible for any lost or stolen packages shipped without signature required that note a delivery confirmation to the correct shipping address.
Sometimes a carrier marks a package as delivered in error. If you haven't received your order within three days, please reach out to our customer service team or the carrier directly.
Free - On all orders $150+
$9.00 - On orders under $150 via Fedex Ground
*Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The carrier will contact you directly requesting payment upon your order's arrival through customs, Apiece Apart is not responsible for these charges.
If you are not completely satisfied with your Apiece Apart purchase, we will gladly refund the merchandise to the original form of payment.
Returns are eligible for a full refund within 30 days of the order being placed. Items must be returned unworn, unwashed and with the original tags on the garment. Please also note that all sale merchandise is final sale. No exchanges or returns will be accepted on these items.
A $9 restocking fee will be deducted from your refund.
International orders are eligible for returns at the cost of the customer. Contact our customer service team to process your return.
Apiece Apart reserves the right to refuse a return if the item does not meet the above requirements.
RETURNS + EXCHANGES
International orders are eligible for return at the expense of the sender. We recommend to use an insured service with tracking capability.
Mail to the address below:
APIECE APART RETURNS
5903 West Side Ave
North Bergen, NJ 07047
Apiece Apart is not responsible for the refund any import tax/duty (apart from USA Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the USA.
SALE PRICE ADJUSTMENT POLICY
Apiece Apart will offer a one-time price adjustment on full-price merchandise within 7 days of purchase. Items not purchased at full price are ineligible for price adjustments. Please note that the exact style and size of an item must be available when a request is made. Refunds will be credited to the original form of payment.
For assistance with ordering or questions please email firstname.lastname@example.org.
Customer care hours
Monday-Friday 10am-6pm EST